Introduction
Welcome to Almulla Logistic, By accessing or using our services, including the booking, tracking and shipment services, you agree to be bound by the following terms and conditions. Please read these terms carefully. If you do not agree with these terms, you should not use our services. By using our services, you acknowledge that you are responsible for providing accurate and complete information. Almulla Logistic reserves the right to modify or update these terms at any time and such changes will be effective immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any updates or changes.
Services We Provided
We provide cargo, logistics, and shipment tracking services, which may include but are not limited to:
- • Cargo shipping and handling services worldwide with efficiency, precision and care, every time, no matter the size, weight, or destination.
- • Air, sea and land transportation solutions offered globally, reliably, safely, on time, cost effectively, with flexibility and tailored to needs.
- • Shipment tracking and status updates in real time, 24/7 for convenience, transparency, accuracy, peace of mind, efficiency and reliability.
- • Freight forwarding services for all destinations and routes worldwide with expertise, reliability, seamless execution, customer support and care.
- • Custom clearance assistance for international shipments, hassle free and fast processing, ensuring compliance, documentation and timely delivery.
User Responsibilities
- • Accurate Information: You agree to provide accurate, current, and complete information when using our services, including but not limited to your personal, contact, and shipment details.
- • Legal Compliance:You are responsible for complying with all applicable laws, including customs regulations and international trade requirements, when shipping goods.
- • Prohibited Items: You agree not to ship any prohibited or illegal items through our services. We reserve the right to refuse or cancel any shipment that involves illegal or dangerous goods.
Shipment Acceptance
Once a shipment is booked with us, we will make every effort to ensure timely delivery. However, we are not responsible for delays caused by:
- • Customs procedures and clearance delays that may affect timely delivery and cause further complications, extra costs, or legal issues.
- • Weather or natural disasters causing unforeseen disruptions or delays in transportation, logistics and global supply chains, affecting all operations.
- • Political unrest or strikes that could impact transportation, logistics, overall service reliability and delivery schedules, creating service gaps.
- • Force majeure events beyond our control, leading to potential service interruptions, extended delays, unforeseen consequences and unexpected costs.
Tracking And Shipment Status
Our shipment tracking services provide real time updates about the status of your cargo. However, the information provided may be subject to delays due to factors outside of our control. You are responsible for regularly checking the tracking information and ensuring the shipment is on track for delivery. In case of any discrepancies or issues, please contact our customer service team immediately for assistance. We are not liable for any delays caused by unforeseen circumstances, such as weather events, customs clearance, or other external factors. Your prompt attention to tracking updates helps ensure smooth and timely delivery of your shipment. Please note that any additional charges incurred due to delays or changes in shipment may be the responsibility of the customer. We recommend keeping your contact details updated to receive timely notifications regarding your shipment status.
Cancellation And Refund Policy
You may cancel a shipment request before the cargo is dispatched. Refunds will be processed according to our cancellation policy, and any fees incurred will be deducted from the refund amount. Once the cargo is dispatched, cancellations may not be allowed, and no refunds will be provided for the shipping charges. In case of partial cancellations, the refund amount will be prorated based on the services rendered up until the cancellation request. Cancellations made after a shipment is in transit may incur additional charges for handling or routing. To request a cancellation, please contact our customer service team as soon as possible.
Dispute Resolution
In the event of any dispute, you agree to resolve the matter through negotiation, mediation, or arbitration. If these methods do not lead to a resolution, both parties agree to submit the dispute to binding arbitration, governed by the laws of India. Both parties will bear their own legal costs unless determined otherwise by the arbitrator. The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction. Any party may seek preliminary injunctive relief to prevent irreparable harm while the arbitration is pending. The arbitration process will be conducted in English, unless both parties agree otherwise.
Insurance And Liability
Our services do not include insurance coverage for your cargo unless explicitly specified. You are encouraged to secure insurance for high value shipments. Our liability for any loss or damage to cargo is limited to the extent allowed by law and based on the terms specified in the contract. In the event of loss or damage, we will assist in processing claims as per the terms and conditions. You acknowledge and agree that any claim for damages or loss must be reported promptly and within the time frame outlined in our policy. Claims may be subject to investigation, and we may require documentation to support any loss or damage claim. Failure to provide adequate documentation may result in the denial of your claim.
Changes To Terms And Conditions
We reserve the right to modify or update these terms at any time. Any changes will be communicated via our website or by direct communication with customers. The updated terms will be effective as of the date of posting. It is your responsibility to review the terms periodically to stay informed of any changes. Continued use of our services after any modifications to the terms indicates your acceptance of the updated terms. If you do not agree with the updated terms, you must cease using our services immediately. Failure to comply with the updated terms may result in the suspension or termination of your access to our services. We encourage you to contact us if you have any questions or concerns regarding the updated terms.
Contact Information
If you have any questions, concerns, suggestions, or feedback regarding these Terms and Conditions or our services, please contact us at:
Phone: +91-6379395070
Email: info@almullalogistic.com
Address: 72, Moore St, first floor, Mannadi, George Town, Chennai, Tamil Nadu 600001.